Shipping policy
Shipping Policy
Thank you for shopping with Vellalumy! We're committed to getting your order to you quickly and safely.
Order Processing
All orders are processed within 1–2 business days (Monday–Friday, excluding holidays). You will receive a confirmation email once your order has been placed, and a shipping confirmation email with tracking information once your order has shipped.
Shipping Times
United States: 3–5 business days
International: 3–5 business days
Please note that delivery times are estimates and begin from the date of shipment, not the order date. Delays may occasionally occur due to carrier issues, customs processing, weather, or high-demand periods.
Shipping Costs
Shipping costs are calculated at checkout based on your location and order size.
Customs, Duties & Taxes (International Orders)
International orders may be subject to import duties, taxes, or customs fees imposed by the destination country. These charges are the responsibility of the customer and are not included in the item price or shipping cost, unless otherwise stated at checkout.
Order Tracking
Once your order ships, you will receive a tracking number by email. Please allow 24–48 hours for tracking information to update.
Incorrect Address
Please double-check your shipping address at checkout. Vellalumy is not responsible for orders shipped to an incorrectly entered address. If you notice an error, contact us at harwerky@proton.me as soon as possible — we can update the address only if the order has not yet shipped.
Lost, Stolen, or Damaged Packages
If your package is lost in transit, arrives damaged, or is marked as delivered but not received, please contact us within 7 days at harwerky@proton.me and we will work with the carrier to resolve the issue.
Contact Us
Questions about shipping? Reach us at:
Email: harwerky@proton.me
Phone: +1 (302) 580-8264
Website: vellalumy.com
Golawsy LLC
16192 Coastal Hwy, Lewes, DE 19958, United States
Two quick notes: I set processing time to 1–2 business days and shipping costs as "calculated at checkout" — tell me if you offer free shipping or a different processing time and I'll adjust. Also, if you sell to EU customers, it's smart to keep the business address visible like this since it's legally expected there.